I can’t get enough of SMS Text Message Notification in Microsoft Exchange10/2013.  Its one of the most obvious benefits for customers to migrate to the newest version of exchange.  Sure there are other great things, but this is a great stepping stone for small and medium sized businesses moving to a truly unified communications platform.  The biggest problem with it is going overboard and spamming yourself with text messages.

On our own exchange server I use the SMS notifications on inbox rules:

  • When I get high importance message, in addition to the sender getting an email that says they should not be emailing me in an emergency, they should call me (an ongoing problem), I get a text.
  • Emails from certain customers I can be texted right away, and has helped a lot getting quick responses back to customers.

Small things, but they have gone a long way to improving my communication with customers.